Senior Network Engineer

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Who we're looking for:

The Senior Network Engineer is responsible for the design, implementation, and maintenance of Rogers Business Managed Services (RBMS) internal and customer network infrastructures. In this role, you will be responsible for promoting best practices and enhancing the customer experience across all touchpoints.

What you'll do:

Design Network and Server Infrastructure:

• Network Architecture: Develop comprehensive network designs that meet the organization’s needs, including LAN, WAN, WLAN, and cloud networks.

• Server Architecture: Develop server designs for stand alone and cluster deployments.

• Scalability: Ensure the network/server can scale to accommodate future growth and technological advancements.

• Redundancy and Reliability: Design networks/servers with redundancy to minimize downtime and ensure high availability.

Implement Network Solutions:

• Configuration: Set up and configure network hardware such as routers, switches, firewalls, and WLAN controllers.  Set up and configure server hardware and virtual environments.  Deployment of virtual services including OVA, OVF, Windows and Linux.

• Software Installation: Install and configure network and server-related software, including network management tools and security applications.

• Integration: Integrate new technologies and solutions into the existing network infrastructure seamlessly.

• Onboarding: Set-Up network in RBMS systems and toolsets.

Maintain Network Performance:

• Technical support: Respond to pro-active incident alerts. Triage, troubleshoot, diagnose and resolve network problems, often working with other internal and external teams to resolve complex issues.

• Optimization: Regularly review and optimize network performance to ensure efficient operation and minimal latency.

• Upgrade network infrastructure: Implement hardware and software upgrades to improve network performance and security.

• Upgrade server infrastructure: Implement hardware and software upgrades on server and storage devices.  Implement and upgrade VMware environment and maintain patching.

• Document network activities: Keep detailed records of network configurations, changes, and maintenance activities.

• Data Integrity/Quality Assurance: Maintain and ensure the accuracy of customer information in RBMS systems and conduct regular audits to verify data integrity and quality.

Ensure Network Security:

• Security Protocols: Implement and manage security protocols to protect the network from threats such as unauthorized access, malware, and data breaches.

• Access Control: Develop and enforce access control policies to ensure only authorized personnel can access sensitive network resources.

• Disaster Recovery: Create and maintain disaster recovery plans to ensure business continuity in case of network failures or cyber-attacks.

Documentation and Reporting:

• Technical Documentation: Maintain detailed documentation of network and server configurations, changes, and procedures.

• Reporting: Generate regular reports on network performance, and other relevant metrics for management review.

Strong Proficiency Required in the Following Technical Areas:

• Hands-On Experience:

  • Cisco and Fortinet Technologies: Experience in deploying and managing Cisco and Fortinet solutions for routing, switching, wireless, secure networking, across diverse environments including corporate offices, retail locations, and warehouse environments.  Proficient in configuring and optimizing these technologies to ensure robust and secure network performance.

  • VMware:  Experience in deploying configuring, maintaining and optimizing Broadcom VMware. Experience with vSAN and site recovery manager.  Experience with back and recovery testing and management tool (VEEAM or similar product).

  • Eaton: Experience with commissioning and maintaining Eaton 9K UPS products and managed PDU’s.  Experience with Brightlayer software would be an asset.

• Advanced Networking Proficiency:

  • WAN, LAN, and WLAN Technologies: Expertise in designing, implementing, and troubleshooting wide area networks (WAN), local area networks (LAN), and wireless local area networks (WLAN). Comprehensive understanding of advanced routing and switching protocols such as MPLS, EIGRP, BGP, OSPF, and VPN design, ensuring efficient and reliable network connectivity.

• Systems Administration:

  • Active Directory, DNS, DHCP, FTP, and Radius: Skilled in managing and configuring essential network services including Active Directory for user and resource management, DNS for domain name resolution, DHCP for dynamic IP address allocation, FTP for file transfers, and Radius for centralized authentication, authorization, and accounting.  Setup and configuration of Windows and Linux operating systems.

• Software Defined Networking (SDN/SDWAN):

  • Deployment and Administration: Proficient in deploying and administering Software Defined Networking (SDN) and Software Defined Wide Area Networking (SDWAN) solutions. Capable of leveraging these technologies to enhance network flexibility, scalability, and performance through centralized control and automation.

• Cloud Integration:

  • Cloud Environments: Experienced in integrating cloud environments with corporate networks. Adept at designing and implementing hybrid cloud solutions that seamlessly connect on-premises infrastructure with cloud services, ensuring secure and efficient data flow and resource utilization.

What you bring:

• Experience: Strong background in network design, engineering, implementation, and troubleshooting.

• Education: Degree or diploma in computer science, computer systems engineering, network engineering, information systems, or a related field and/or equivalent work experience.

• Certifications:

  • Cisco (CCNP or CCIE) or equivalent work experience.

  • Fortinet (NSE4 minimum, NSE 5-8 certification path expected).

  • VMWare (Certified Professional – Data Center Virtualization) or equivalent work experience.

• Skills: Strong leadership, communication, and problem-solving skills. Able to convey technical concepts to both technical and non-technical stakeholders effectively.

• Multi-Tasking: Ability to manage multiple projects and tasks simultaneously, ensuring that all deadlines are met, and quality is maintained.

• Adaptability: Ability to quickly adapt to new technologies and methodologies.

• Analytical Thinking: Strong analytical skills to assess complex problems and develop effective solutions.

• Problem Solving: Adept at resolving complex technical issues, you provide solutions to internal and external challenges that arise. Your problem-solving skills are essential for overcoming obstacles and ensuring smooth project and workflow progression.

• Collaboration & Communication: Effective communication and collaboration are key aspects of this role. Your ability to convey ideas clearly and collaborate with various teams helps to build strong relationships and ensures cross-functional alignment.

• Attention to Detail: Meticulous attention to detail.

• Time Management: Excellent time management skills to prioritize tasks and manage workload efficiently.

• Innovation: A proactive approach to identifying opportunities for innovation and improvement in software development processes and team workflows.

• Other Requirements

  • Must possess a valid driver’s licence and own a car.

  • Flexible schedule, including availability during nights, weekends, and holidays.

  • Ability to lift/carry heavy computer equipment and work on-site in various customer environments as required.

  • Willingness to work occasional overtime and travel, including overnight stays, based on requirements.

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

• Competitive salary & annual bonus 

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering 

• Company matching contributions to charities you support 

• Growth & Development Opportunities:

  • Self-driven career development programs (E.g. MyPath program) o Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

  • Homewood employee & family assistance program  o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions o Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

  • Work for an organization committed to environmental protection o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days work best for you! 

If you are selected to move forward in the recruitment process, here is what you can expect:

A 15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director/VP of the team. Best of luck!

​

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Network 33 Bloor St E, Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Technology & Network Design
Requisition ID: 320022

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Rogers Business