Solution Delivery Manager

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.


We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.


Come play a key role in building the future of innovation in Canada, Let’s make your possible.


Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:


Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:

Rogers Communications is seeking a Solution Delivery Manager to act as a liaison between business stakeholders and delivery teams within the IT organization. Reporting to the Director, IT Rogers Bank at the Rogers Downtown Campus, this individual will be expected to act as the lead on various initiatives in support of Rogers bank. This role will be accountable for working closely with our application and internal Technology teams to design, develop and implement system enhancements.
What you will be doing...

  • Lead Rogers Bank related solutions/programs.
  • Accountable for threading multi-phased solutions/projects across multiple releases into one coherent solution/program.
  • Work with stakeholders and within the team to develop aggressive, yet achievable, delivery roadmaps.
  • Accountable for IT HLD (High Level Design) /DDD (Detailed Design Document): content, completion and quality.
  • Drive & contribute to project solutions - JAD sessions, responsible for gathering input / documenting HLD.
  • When required back-fill role gaps (Sr. BSA, PM, SA – Sr. Business Systems Analysts, Project Manager, Solution Architect) as needed.
  • Responsible for facilitating requirements / scope trade-off with application teams, business sponsor, and demand organization.
  • Accountable for aligning all technology teams (Digital, Network, Bank) when delivering IT solutions.
  • Support the SA (Solution Architect) in defining overall solution approach in partnership with Technology stakeholders.
  • Support the Project Manager throughout project life cycle.
  • Work with Enterprise Architecture and procurement on defining vendor expectations.
  • Working with the PM, EM, Application teams and governance in the creation and management of governance/gating artifacts.
  • Accountable / responsible for the managing change requests (PCRs).
  • Responsible (in partnership with the PM / application teams) for the negotiation of code drop dates in balance with business requested delivery dates.
  • Support testing teams/activities: test plan/case consultation and manage defect triage with appropriate application teams.
  • Work closely with third party technology vendors; ability to challenge the vendor design to ensure what is being built satisfies the needs of our business partners.
  • Liaise with other Technology Solution Delivery groups including the Network and Infrastructure teams to ensure smooth delivery of projects and application support for the business.
  • Work with IT, Digital, and Business Unit teams to develop realistic project plans that clearly state project deliverables and timelines.
  • Manage project and portfolio budgets and assist in managing cost centre financials.
  • Coordinate team efforts to resolve complex issues and conflicts and escalate to executive level wherever required.
  • Endorse quality, innovation and timely communication of issues / opportunities. Coach team members in delivery, issue management and risk management.

What you have...

  • Bachelor’s in Computer Science or related field or equivalent experience required.
  • 5+ years of experience in the information technology field.
  • 3+ years of experience in a project delivery role in a fast paced/agile environment.
  • Experience in financial or telecommunications industries (ideally both)
  • Previous IT program management experience preferred.
  • Demonstrated ability of successfully leading complex IT projects and programs.
  • Ability to successfully implement and control budgets.
  • Must be able to effectively communicate technical information to both technical and non-technical personnel.
  • Must be creative, detail oriented and capable of balancing the “big picture” with meeting the day-to-day needs of the organization.
  • Must be able to communicate, present and negotiate at any level of management across the organization.
  • Excellent interpersonal and communication skills.
  • Exceptional written, verbal and presentation skills.
  • Excellent organizational skills.
  • Must be familiar and comfortable utilizing the Scrum methodology.
  • Ability to inform, educate and influence managers and employees to support goals and initiatives in a matrix environment.


Schedule: Full time

Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 25%
Posting Category/Function: Technology & Information Technology
Requisition ID: 271605
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
Posting Notes:  Digital & Technology 





Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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