Sr Analyst, Collections & Recovery

Our Rogers Finance team is at the core of our organization, supporting all of our projects across every line of business. By providing financial support and guidance, our teams rely on our Finance partners to help make strategic, data-driven decisions that will have an impact on our growth and profitability for years to come.


Our Finance team is growing and is looking for like-minded thinkers who are passionate about telling stories through numbers to help take our investments in innovation to the next step. In turn, our Finance team is also committed to the growth and development of their team members. We offer advanced learning through Rogers Finance Transformation, support our colleagues in maintaining their professional designations, and offer a challenging work environment with fulfilling results to help balance both financial and business acumen.


Your journey is filled with limitless possibilities, Let’s make your possible.


Senior Collections and Recoveries Business Analyst - Rogers Bank


Reporting to the Manager, Collections and Recoveries, the Collections and Recoveries Business Analyst is a key contributor and has shared accountability for the design and day to day operations and performance of delinquent and charged off credit card accounts issued by Rogers Bank.


The role works in partnership with internal resources and outsourced service providers for service delivery, ensuring program design is optimized to deliver the needs of the business with processing accuracy, meeting compliance and regulatory requirements, while providing the services on budget, and providing an excellent customer experience for Rogers’ customers.


The role is accountable for collections and recoveries account servicing and strategy performance, collections related complaint resolution, issue identification and resolution, operational reporting, user system access controls and governance, audit, vendor performance and service levels. 



  • Be a first point of contact for collections related matters for both internal and external stakeholders.
  • Involved in new projects to provide high quality and cost-effective service delivery that meets regulatory, business, and customer expectations.
  • Support in the development and implementation of collection and recovery strategies to ensure credit losses and recoveries are managed to plan, and that internal and external collections practices are in accordance with the Bank’s risk appetite while minimizing customer friction.
  • Provide operational oversight of service providers ensuring adherence with regulatory requirements and industry practices.
  • Produce reporting and analytics to assess data and provide insights related to key business metrics.
  • Weekly, monthly, quarterly, and annual reports including performance trend analysis in support of the Bank’s business objectives. 
  • Make change recommendations including champion/challenger strategies to improve operational efficiencies and program results. Measurement of results versus expectations.
  • Support the business in identifying and implementing systems and processes to enhance the customer experience and bring to market new systems capabilities to allow greater customer self-service.
  • Evaluating operational performance to assess potential performance issues/opportunities. 
  • Quality assurance of service provider performance by way of business reviews, audits, and onsite and remote inspections.
  • Identifying and delivering process improvements to drive operational efficiencies, new system capabilities, and enhanced customer experiences.
  • Assist in developing budgets and forecasting for all things related to collections and recoveries. 
  • Assist in the design and implementation of new business processes and systems in support of proposed regulatory changes to ensure compliance.
  • May be required from time to time after hours (24/7/365 days) for production issue identification and resolution.
  • Other duties as assigned.



  • University under-graduate degree or college diploma.
  • Minimum of 2 years of collections and recoveries experience, preferably in credit cards and in an outsourced service provider environment.
  • Proficiency with various reporting and data tools and sources including but not limited to excel, Power BI, and PowerPoint.
  • Ability to adapt and reprioritize in a fast-paced, changing work environment.
  • Strong communication skills.
  • Ability to present effectively at all levels with both internal and external stakeholders.
  • Strong organizational and time management skills.
  • A natural aptitude for innovation and process improvement.
  • Strong ability to work cross-functionally.
  • Ability to work effectively in a highly collaborative matrix management environment.
  • Bilingual in French and English is an asset



As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Banking & Operations
Requisition ID: 272591
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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