Sr Analyst, Digital Process Improvement

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Date: Dec 5, 2018

Location: Toronto, ON, CA, M4Y 2Y5

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


The Sr Analyst, Digital Process Improvement position will be based in downtown Toronto and will report to the Sr. Manager, Digital Process Improvement. The role will involve working on the Digital E2E process transformation. The individual will be responsible for identifying and implementing numerous initiatives that will result in measurable value.



You’re Impact:


·       Collaborate with cross-functional teams to identify opportunities for improvement through sit ins & process analysis

·       This includes gathering and analyzing information, formulating and testing hypotheses, and developing and communicating recommendations. You'll also have the opportunity to implement recommendations in collaboration

·       Build relationships with stakeholders and working level teams to execute on the transformation

·       You're not afraid to dive into data to critically evaluate information from various sources to identify opportunities and trends in Agile/Lean

·       Leverage Lean & Agile principles and methodology to support the transformation

·       Lead facilitation of team sessions; identifies process improvement opportunities and best practices

·       Being organized you're able to establish a way to share results and improvements in a timely and progressive way

·       Act as a Change Agent to optimize quality, efficiency, cost and customer value

·       Build credibility by delivering high quality results on time and proactively identify risk in the Digital process lifecycle



·       Undergraduate degree is preferred

·       3+ years of applicable work experience

·       Experience implementing Lean techniques– ideally Green Belt/Lean certified

·       Ability to be flexible and adaptable under changing conditions

·       Self-directed learner who can pick up new technologies with minimal direction

·       Experience supporting rapidly evolving environment and technology and operations initiatives driven by collaboration

·       Excellent verbal and written communication skills


No Selection

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Digital & Program Management
Requisition ID: 123587
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.

Posting Notes:  [[req_strategyPage]] || [[country]] || ON || Toronto || [[mfield2]] ||


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