Senior Analyst Process Improvement

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Date: Feb 18, 2019

Location: Toronto, ON, CA, M4W 1G9

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


Sr. Analyst- Process Improvement


The Sr. Analyst, Process Improvement will have primary accountability for identifying opportunities to simplify processes and reduce contacts.  To be successful, the candidate will need to be able to quickly formulate a structured plan to identify and validate opportunities.  They will be expected to be able to obtain their own data, synthesize it, and make recommendations for both short and long term improvements. The successful candidate will report to the Director of Productivity Improvement. The job requires developing strong relationships with Business Unit stakeholders and being a contributor to the overall Process Improvement mandate.




The primary responsibilities for this role are as follows:

  • Leverage data resources and process improvement skill sets to identify short and long term opportunities for contact reduction improvements within the Rogers Business
  • Partner with business leaders to determine project ownership and drive projects to completion, ensuring measureable results are obtained and hitting targets
  • Serve as an ambassador of change, on behalf of the Process Improvement team, to process owners ensuring open lines of communication and barriers to change are removed.
  • Identifying process improvement opportunities aligned with the framework and with the goal of improving customer experience and optimizing cost
  • Ensure the opportunities are planned and forecasted to meet stakeholder expectations. 
  • Work with the Consumer and Enterprise Process Improvements leaders responsible for other core processes to share learnings and ensure processes are consistent.
  • Work closely with the team in identifying data needed for fact based recommendations and defining end state process metrics that will objectively demonstrate benefits have been obtained.     


    Desired Skills:


  • Database skills (SAS, HIVE, Hadoop)
  • Ability to quickly define issues & develop creative solutions
  • Strong analytical skills with a high aptitude for quantitative analysis (Strong numerical comprehension and proficiency in analyzing and interpreting data)
  • Continuous improvement mindset
  • A passion for learning with an openness for new ideas and a natural curiosity on how things work
  • Practical application of LSS (“walking the talk” vs. theoretical knowledge) an asset. 
  • Good working knowledge of the tools, methodologies and philosophies of Lean and/or Six Sigma an asset
  • Strong project management skills
  • Strong work ethic with the ability to get things done in tight timelines
  • Ability to challenge the status quo
  • Excellent oral and written communication skills
  • Ability to influence and persuade without formal authority  


    Experience Required


  • 2+ years working with databases, both queries and maintenance
  • 2+ years experience conducting a wide array of complex analysis utilizing statistical techniques.
  • Experience with business process improvement in complex environments, ideally within Telecommunications sector, preferably with RCI.
  • Lean Six Sigma Green/Black Belt desired 
  • University degree in business or technical disciple.  Graduate degree and/or professional designation (CPA, P. Eng., MBA) an asset.  
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 144187
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.

Posting Notes:  [[req_strategyPage]] 


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