Sr Director, Advanced Services & Data Center Operations

Date: Sep 2, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Reporting to the Vice President, Advanced Services, the Sr Director, Advanced Services & Data Center Operations is a key role within the Rogers for Business team.  This role includes accountability for the planning, operating and supporting of mission critical facilities management (including both day to day operations to meet customer needs, maintaining industry certifications, and manage operational budgets as well as facility lifecycle management activities) of all customer facing Data Centers across Canada. The role also includes service delivery, service management, and lifecycle management accountabilities for Rogers Cloud Services, Managed Network & IT Services, and IOT (Internet of Things) solutions.

The Sr Director, Data Center Operations must be innovative in their approach, drive high employee engagement for a large organization, possess deep experience in the Data Center operations, and have a proven track record of operational excellence leading teams with professional expertise.  This role must have a demonstrated customer service track-record, fully appreciating the needs of small, commercial, enterprise and government customers. Collaboration with key groups such as Sales, IT, Product, and Network is key in achieving committed outcomes from both a timeline and quality perspective.

Key Leadership Accountabilities

  • Be a leader and champion of change, to continuously challenge the status quo and identify innovative opportunities to exceed business, service & customer satisfaction targets
  • You bring exceptional leadership skills leading and managing complex enterprise IT portfolios and project management functions in highly sensitive, political environments that demand responsiveness, flexibility and decisive, expert leadership
  • Develops and manages key senior management relationships with internal and/or external partners, clients and stakeholders to provide strategic business advice
  • Build high performance teams, improve operational efficiencies and anticipate future required skills and capabilities
  • Focused on continually elevating the customer experience, interfacing and communicating with customers at all levels to ensure customers achieve expected business outcomes
  • Demonstrate outstanding collaboration skills and the ability to influence across internal and external stakeholders
  • Build a scalable organization that delivers ongoing excellence and drives revenue growth by implementing innovative approaches, solutions and processes
  • Build a culture that creates and supports best in class employee engagement behaviours
  • Develop leaders that take personal accountability in the delivery of Rogers values and business objectives
  • Establish regional capabilities to partner with local sales teams and deliver a local experience for customers across the country

Key Technical Accountabilities

  • Manages nationwide data center operations of the 24x7 critical facility environments   Oversees Data Centre operations including: capacity, availability, budget, and inventory. Oversees all electrical and mechanical infrastructure such as UPS systems, generators, fire suppression systems, DC power systems, and HVAC systems.
  • Establishes and manages key KPI, SLA’s, metrics and measurements spanning service delivery, service management, and critical facility uptime
  • You have a deep knowledge of change management, root cause analysis, problem solving, technical project management, resolving production outages/impacts, and implementing permanent resolutions for issues
  • Supervises day to day IT infrastructure operations, managing special projects/deployments, ensuring system reliability, resource management, ongoing maintenance and security of environments
  • Develops and deliver against annual budgeted revenue and operational expense targets including day to operations and (Lifecycle Management) LCM programs
  • You have demonstrated experience in implementing and managing enterprise IT environments including hybrid cloud deployments, with best practices and procedures to accommodate hybrid infrastructure operations that span traditional datacentre and hyperscaler environments
  • Provides high-performing, reliable, energy and cost-efficient environments to run IT services, including utilization of cloud environments
  • Grow our capabilities at every level to support the evolution of our business product offerings
  • Must be a highly motivated, technically competent individual, with a naturally inquisitive nature and a deep knowledge of telecommunications products and services
  • You have experience with multiple systems development methodologies, software, hardware and environments including languages, concepts and tools, as well as quality assurance methods and practices
  • You explore the use of emerging technologies and agile methodologies, promoting the implementation and integration of new tools and approaches into production
  • Experience in the implementation of customer experience processes, systems or technologies
  • Ability to analyze and interpret data to provide insight-driven direction to a variety of stakeholders
  • Demonstrated ability to deliver complex implementation programs with high visibility
  • Strong business acumen with an ability to deliver results in a rapid-paced environment
  • Exceptional analytical, investigative, problem solving and troubleshooting skills


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON 
Travel Requirements: Up to 25%
Posting Category/Function: Technology & Information Technology
Requisition ID: 241180
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Information Technology & Engineering 

Job Segment: Database, Telecom, Telecommunications, Operations Manager, Manager, Technology, Operations, Management

Location: Toronto, ON, CA

Email similar jobs to me