Sr Director, AI & Data Science

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Reporting to the VP, Data Science and Marketing Technology, the Sr. Director, AI & Data Science role is responsible for leading Data Science and Data Products teams to enable targeted marketing, efficient Call Center operations, accurate reporting, and optimized Digital experiences. This leader will collaborate closely with Wireless and Residential Marketing, Digital, Operations and IT teams to provide strategic business enablement and drive Data and Data Science strategy at Rogers.

To be successful in this role, the Sr. Director requires strong analytical, engineering, and leadership skills, as well as an ability to work with senior leaders in a high-paced environment managing diverse activities. The Sr. Director will need to demonstrate the ability to achieve results by leading, collaborating and influencing other team members who are not within the same reporting line or functional group.

What you will do:

Data Science:

• Lead the development of the Data Science strategic plan and roadmap.
• Drive day-to-day operations, including PI planning, model delivery, and continuous operations of existing models and platforms.
• Implement technology improvements for platforms and tools to enable data scientists to achieve their full potential.
• Manage Scrum team responsible for ML Ops activities for over 100 data science models.
• Oversee Lab Leads in developing and delivering data science models for precision marketing and related activities.
• Align strategically with internal partners including Wireless and Residential Marketing, Digital, Operations, and IT.
• Share external views of Data Science trends and identify market benchmarks and best practices.
• Connect initiatives across business lines to identify optimization opportunities.
• Facilitate cross-functional stakeholder meetings (Data Science Council, Agile workshops, PI Planning sessions).
• Collaborate with HR to drive people, culture, and change initiatives critical to the success of the data science organization.

AI Capabilities:

To ensure the success of our data science initiatives, it is essential to incorporate AI capabilities into our strategic plan. This includes:

• Developing and implementing AI-driven models to enhance targeted marketing, optimize call center operations, and improve digital experiences.
• Leveraging AI technologies to automate data processing and analysis, enabling more efficient and accurate reporting.
• Integrating AI tools to support continuous improvement and innovation in our data science and data products teams.
• Collaborating with internal and external partners to explore and adopt cutting-edge AI solutions that align with our business goals.

Data Products:

• Lead the development of the Data Products strategic plan and roadmap.
• Collaborate with Wireless, Residential, and Operations leaders to translate business needs into data assets.
• Deliver on the data product roadmap and ensure business enablement through delivered assets.
• Work with IT to ensure data quality and timeliness from source systems to the cloud.
• Participate in technology modernization projects to keep our Data platform up-to-date.
• Collaborate with Data Science teams to enable business and machine learning models.
• Explore new partnership opportunities with Digital, IT, Finance, and Product teams.
• Highlight data use cases to showcase progress for stakeholders.
• Facilitate transparent and constructive conversations to advance our Data Strategy.

What you will bring:

• 10+ years of professional experience in leading Data Science, Data or AI teams
• STEM degree: Computer Science, Math, Physics or Statistics
• Experience in Telecoms industry is preferred.
• Experience in leading large and mature Data Science and Data Products organizations
• Demonstrated experience in collaborative leadership to motivate cross-functional teams.
• Proven ability to effectively and independently manage multiple simultaneous initiatives within a fast-paced environment
• Highly organized and detail-oriented
• Strong business sense to help drive prioritization decisions
• Excellent communication (written and verbal) and interpersonal skills
• Excellent presentation and facilitation skills
• Passionate to drive change and initiator of change
• Excellent problem solving and analytical skills

• Ability to deal with ambiguity and to turn concepts into plans

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Digital & Advertising & Analytics
Requisition ID: 319025

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology