Sr HR Business Analyst, Cloud Support

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.



We are currently seeking a Senior HR Business Analyst to join our HR Program Delivery team (Title known internally as Workforce Sr Business Analyst). The ideal candidate will have a love of technology and proven track record in successful relationship management, project management and service delivery for Time and Attendance and HR cloud support in a HR shared services setup. They are a creative problem solver and a proactive agile learner who enjoys working in a fast-paced environment. They are diligent and focused on details, particularly with communication, follow-up and documentation.


What you will be doing: 

  • Works with business and vendor partners to ensure seamless process delivery by proactively identifying and researching issues, system gaps, etc. and formulate resolutions/recommendations and applying best practices.
  • Proactively helps identify and implement ideas for improving processes/tasks/activities
  • Provides resolution and documents/maintains SOP documentation and processes.
  • Escalates issues of processes/procedures as appropriate.
  • Responsible execution and processing of tasks/activities/processes for the module per pre-defined frequency. Adheres to internal and external audit requirements.
  • Oversees data processing, using SOP/guidelines, to ensure updates are accurately captured.
  • Proactively identifies potential service delivery issues and provides clear guidance towards process improvement.
  • Conducts/supports user acceptance testing of processes as required per standard release management
  • Provide daily process administration for various HR systems (Kronos Workforce Central, Oracle HCM)
  • Provide daily help desk support for system users.
  • Perform root causes analysis of issues and recommend preventative solutions.
  • Conduct user acceptance testing of new functional/technical developments as required.
  • Support and lead the team, where appropriate, as a functional representative for HR initiatives that impact multiple systems, programs, and/or third-party vendors.
  • Create and maintain: correspondence, knowledge-based articles, presentations, change requests, current/proposed process workflows, standard operating procedures, test cases, and end-user guides to support HR, ESS/MSS and training initiatives.
  • Manage relationships and consult with program/business owners, end-users, vendors, and team members to identify and resolve system/process related issues.
  • Partner, and where appropriate lead, with internal business partners, and external vendors, to gather, document, and refine business requirements, provide recommendations for initiatives ranging in scope from small to large scale.
  • Evaluate existing internal processes with the intent of identifying anomalies, recommending and implementing enhancement opportunities.
  • Fulfill ad hoc requests for business information.
  • Assist leadership with building effective practices to meet business and employee needs


What you have: 

  • University degree or college degree with a focus on HR or a related field or an equivalent combination of education and experience
  • A minimum of 5 years of experience in data analysis, preferably in a human resources environment.
  • Advanced proficiency with Microsoft suite of products.
  • Demonstrated knowledge of cloud technologies and interest in emerging learning technologies.
  • Usability/user experience expertise a plus.
  • Ability to create scripts for training users and administrators on system and procedure changes.
  • Ability to perform data analysis and conduct root cause investigations.
  • Ability to gather and compile complex information into an easy-to-understand format (such as Visio and/or MS PowerPoint).
  • Advanced skill in creating reports and formatting MS Excel sheets using advanced functions, pivot tables and macros.
  • Ability to establish and achieve goals with minimal supervision.
  • Communicates effectively, at all levels of the organization, with meaningful and articulate verbal discussions.
  • Creates clear and coherent written materials.
  • Proven attention to accuracy and detail.


Ideal candidate also has:

  • Advanced experience with Cloud based HCM (like Oracle HCM), technology and Kronos Workforce Central (or similar Time & Attendance system)
  • Strong working knowledge of quality control and auditing standards
  • A desire to continually learn
  • Ability to communicate and collaborate with business partners and internal team members
  • Strong service orientation and customer focus


Schedule: Full time
Shift: Day
Length of Contract: 18 Months
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Human Resources & Analyst
Requisition ID: 249886
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Corporate 





Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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