Sr Manager, Device Management

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Date: Feb 21, 2019

Location: Toronto, ON, CA, M4Y 2Y5

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

 

Reporting directly to the Director of Device Services and Operations, Wireless Device Management, the candidate will be responsible for supporting the end-to-end product management of the Wireless Device Insurance and Warranty Portfolio.

 

What you will be doing:

 

  • End-to-end product management to drive product penetration, engagement, user and revenue growth
  • Sell product vision and provide thought leadership to internal cross functional stakeholders
  • Successfully launch new products, features by collaborating and leading internal cross functional teams to drive product innovation, differentiation and improvements
  • Build financial business cases to support new product and feature launches
  • Work closely with program vendors to drive optimal collaboration
  • Responsible for full P&L, monthly revenue forecasting, yearly budgeting and product roadmaps
  • Perform in-depth quantitative analysis on the wireless insurance/warranty portfolio to drive key insights and recommendations
  • Develop and maintain performance dashboards to monitor the performance of the wireless device insurance/warranty portfolio and drive initiatives to meet financial targets
  • Continuously working to improve the customer experience by simplifying the product offering
  • Identify technical issues, customer pain points and work with cross functional teams to resolve them
  • Leverage competitive intelligence, research, global trends, best practices and customer feedback to develop new product offerings
  • Identify global trends and best practices to continuously improve the program

 

What you bring:

 

  • 5+ years of Product Management experience
  • University Bachelor Degree or higher
  • Strong interest in wireless products and technology
  • Self-starter with the ability to quickly learn and understand concepts, multi-task, solve problems with creative outside of the box thinking, make decisions, and work independently with minimal supervision
  • Excellent and proven analytical, problem solving and technical skills
  • Strong interpersonal, presentation and communication (written/verbal) skills
  • Demonstrated strong customer service orientation
  • Proven ability to meet tight deadlines, and perform well in a fast paced and dynamic environment
  • Ability to sell ideas/concepts to various levels of the organization through logical and persuasive arguments
  • Exceptional ability to persuade, convince, negotiate with influence in order to support objectives
  • Experience working with IT, engineering, customer experience, sales channels, pricing and marketing
  • Holds self accountable for achieving established performance objectives
  • The candidate must be a highly motivated, technically competent individual, with a naturally inquisitive nature and a deep knowledge of telecommunications products and services
  • Strong proficiency with Excel, PowerPoint, Access and Word
Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Product Management
Requisition ID: 144459
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

 
Posting Notes:  [[req_strategyPage]] 

 

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