Sr Manager Digital Personalization

Date: May 27, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Senior Manager, Digital Personalization

 

About the Job:

 

You are passionate about creating awesome digital experiences for our customers. As part of our Digital Data & Analytics team, you will play a key role in driving digital personalized experiences by developing our strategy and leading a cross-functional team that is responsible for expanding our capabilities to deliver on that strategy. You will work with stakeholders across Rogers to evaluate the potential of use cases, determine the data and personalization requirements and work with our technology teams to deliver capabilities that allow us to enable modern marketing and data driven customer experiences.

 

What you will do:

 

  • Leverage data to size and communicate the opportunity available through personalized digital experience to increase sales and drive digital adoption
  • Quantify, track and communicate the opportunities of each use case
  • Partner with stakeholders across Rogers to plan, design and execute use cases that drive business impact
  • Be an expert on our current capabilities that enable personalization and A/B testing
  • Stay informed on new capabilities and best in class, innovative entrants in the space
  • Develop our digital personalization strategy and wit with our outcome delivery and technology teams to deliver on our personalization roadmap
  • Uncover insights to find and prioritize use cases and work with the team to develop hypotheses and run tests to validate hypotheses before implementation
  • Partner with our Data Science team to develop ML models
  • Create a prioritization and measurement framework to determine business impact

 

What you will bring:

  • BSC or MSc degree in engineering, computer science or analytics
  • 7+ years of relevant experience in digital & optimization
  • Strong proficiency in modern marketing technology (digital experience platform like Adobe Experience Cloud, CRM, Marketing automation)
  • Proven team leader with a focus on coaching and growing top talent
  • Ability to work cross-functionally, with a collaborative mindset and a positive attitude and influence key stakeholders at the working and executive level
  • Passionate about how data can solve business problems and improve digital experiences
  • Strong presentation skills with the ability to story tell with data
  • Creative and innovative thinker who’s not afraid to try new things​​​​​​
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Digital & Advertising & Analytics
Requisition ID: 237600
 
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 
Posting Notes:  Digital Media 

 


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Location: Toronto, ON, CA null, null, CA

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