Sr Production Support Analyst

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:

Sr Production Support Analyst

What you will do:

• Provide Application Support for Wireline Provisioning platform that includes but not limited to Oracle Order and Service Management, Oracle ASAP, Unified Inventory Management
• Day to Day monitoring of Applications, Unix Servers, WebLogic, Oracle DB and Transaction monitoring to ensure High Availability of the application
• Be part of on-call rotation and Provide 24x7 application monitoring & support based on best practices and industry standards.
• Promptly join the technical bridges to help troubleshoot high priority incidents
• Works under pressure and is able to manage competing priorities
• Initiate and implement timely changes to address operational gaps and root cause fixes
• Perform Change Management and Release Management tasks to deploy patches and new versions to production
• Application monitoring through Oracle Enterprise Manager monitoring, Dynatrace
• Troubleshoot and resolve all incidents/service requests with defined SLA’s. Ensure timely actions and/or engage responsible team for any issues.
• Perform pre and post validation for any production changes initiated/owned by other ITS teams, Network, Infrastructure, and any other technology groups.

What you will bring:

• 5 years of work experience in Information Technology with knowledge in Unix, Oracle DB, SQL/PLSQL, Shell Scripting, Networking, WebLogic and, Debug/Troubleshoot skills.

• 3 years experience in production support
• Added advantage to have experience in Oracle Order and Service Management, Oracle ASAP, Unified Inventory Management applications
• Able to investigate logs, find root cause of issues and come up with fix/resolution details
• Familiarity with applications monitoring tools like OEM(Oracle Enterprise Manager), Dynatrace and SiteScope.
• Effective communication skills; verbal, non-verbal and written
• Effective working relationships with all functional units of the organization, Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary
• Excellent interpersonal skills in areas such as teamwork, facilitation and able to work independently or as part of a team
• Telecom Knowledge and Development experience are great asset

Schedule: Full time

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment