Sr Production Support Analyst

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.


We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.


Come play a key role in building the future of innovation in Canada, Let’s make your possible.


Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:


Sr Production Support Analyst


What you will do:

  • Provide Application Support for Wireline Provisioning platform that includes but not limited to Oracle Order and Service Management, Oracle ASAP, Unified Inventory Management
  • Day to Day monitoring of Applications, Unix Servers, WebLogic, Oracle DB and Transaction monitoring to ensure High Availability of the application
  • Be part of on-call rotation and Provide 24x7 application monitoring & support based on best practices and industry standards.
  • Promptly join the technical bridges to help troubleshoot high priority incidents
  • Works under pressure and is able to manage competing priorities
  • Initiate and implement timely changes to address operational gaps and root cause fixes
  • Perform Change Management and Release Management tasks to deploy patches and new versions to production
  • Application monitoring through Oracle Enterprise Manager monitoring, Dynatrace
  • Troubleshoot and resolve all incidents/service requests with defined SLA’s. Ensure timely actions and/or engage responsible team for any issues.
  • Perform pre and post validation for any production changes initiated/owned by other ITS teams, Network, Infrastructure, and any other technology groups.

What you will bring:

  • 5 years of work experience in Information Technology with knowledge in Unix, Oracle DB, SQL/PLSQL, Shell Scripting, Networking, WebLogic and, Debug/Troubleshoot skills.

  • 3 years experience in production support
  • Added advantage to have experience in Oracle Order and Service Management, Oracle ASAP, Unified Inventory Management applications
  • Able to investigate logs, find root cause of issues and come up with fix/resolution details
  • Familiarity with applications monitoring tools like OEM(Oracle Enterprise Manager), Dynatrace and SiteScope.
  • Effective communication skills; verbal, non-verbal and written
  • Effective working relationships with all functional units of the organization, Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary
  • Excellent interpersonal skills in areas such as teamwork, facilitation and able to work independently or as part of a team
  • Telecom Knowledge and Development experience are great asset


Schedule: Full time

Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: Up to 25%
Posting Category/Function: Technology & Information Technology
Requisition ID: 279846
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
Posting Notes:  Digital & Technology 





Toronto, ON, CA Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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