Sr Production Support Analyst
Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.
We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.
Come play a key role in building the future of innovation in Canada, Let’s make your possible.
Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
Sr Production Support Analyst
What you will do:
- Provide Application Support for Wireline Provisioning platform that includes but not limited to Oracle Order and Service Management, Oracle ASAP, Unified Inventory Management
- Day to Day monitoring of Applications, Unix Servers, WebLogic, Oracle DB and Transaction monitoring to ensure High Availability of the application
- Be part of on-call rotation and Provide 24x7 application monitoring & support based on best practices and industry standards.
- Promptly join the technical bridges to help troubleshoot high priority incidents
- Works under pressure and is able to manage competing priorities
- Initiate and implement timely changes to address operational gaps and root cause fixes
- Perform Change Management and Release Management tasks to deploy patches and new versions to production
- Application monitoring through Oracle Enterprise Manager monitoring, Dynatrace
- Troubleshoot and resolve all incidents/service requests with defined SLA’s. Ensure timely actions and/or engage responsible team for any issues.
- Perform pre and post validation for any production changes initiated/owned by other ITS teams, Network, Infrastructure, and any other technology groups.
What you will bring:
-
5 years of work experience in Information Technology with knowledge in Unix, Oracle DB, SQL/PLSQL, Shell Scripting, Networking, WebLogic and, Debug/Troubleshoot skills.
- 3 years experience in production support
- Added advantage to have experience in Oracle Order and Service Management, Oracle ASAP, Unified Inventory Management applications
- Able to investigate logs, find root cause of issues and come up with fix/resolution details
- Familiarity with applications monitoring tools like OEM(Oracle Enterprise Manager), Dynatrace and SiteScope.
- Effective communication skills; verbal, non-verbal and written
- Effective working relationships with all functional units of the organization, Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary
- Excellent interpersonal skills in areas such as teamwork, facilitation and able to work independently or as part of a team
- Telecom Knowledge and Development experience are great asset
Schedule: Full time
- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment
Toronto, ON, CA Brampton, ON, CA
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Help Desk, Information Technology, Database, Oracle, Change Management, Technology, Management