Sr Program Manager

Date: Jul 18, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Rogers is seeking a Senior Program Manager to lead our Assisted Channel IT experience. Reporting to the Director Assisted Channels Product, you will be responsible for the successful delivery of the converged Assisted Channels programs across multiple delivery teams on wireless, connected home and Assisted Channels platform. In this role, you will work closely with key functional areas of the business (CEX, Wireless, Connected Home, Digital, Marketing, etc.) to oversee the impacts, interdependencies and timelines between functional teams and working to ensure project initiatives meet the goals and objectives set forth by the senior and executive leadership teams.  


The position is both technical and managerially demanding and requires a balance of project management technical skills, highly developed analytical skills, proven managerial skills, and team development / relationship skills.


Typical Responsibilities

  • Manage the Assisted Channels program and oversee all phases of the program/projects from inception through completion
  • Responsible for the preparation of CA estimates within the program scope and for  the cost, schedule and technical performance of the program/projects
  • Liaises with the PMO to ensure that the program approach effectively aligns with necessary Rogers project management practices and governance. Work with PMs assigned to internal projects to ensure that we are looking holistically across the program.
  • Create the structure and support system for the program and its respective projects -- to ensure it is conducive to leading and coordinating the planning and delivery of the Program objectives.
  • Provides leadership on overall program tracking, assessment and reporting in the areas of status, forecasts, issues, and risks; oversees the development and communication of project status reporting. Creates, maintain and monitor a program charter and program plan, with schedule and budget and develops the communication of Steering Committee Reports
  • Responsible for 3rd party statements of work, contracts, validation of invoices, etc.
  • Creates a central control point for all projects associated with the program. Ensures established Change Management processes are followed to avoid scope from becoming changed without due diligence regarding schedule and budget impact
  • Ensures updates are made to weekly Executive Dashboards and governance forums to track and report on project progress and milestone completions.
  • Conducts walk-through with stakeholders, manages post implementation review and identifies lessons learned, creates communications for senior management discussion.


Qualifications and Technical Skills 

  • Graduate degree required with minimum of 12 to 15 years of work experience in Software Program / Project Management 
  • Demonstrates ability to navigate through major projects from the idea inception, through pre-planning activities and up to project closure and is a Project Management Professional (PMP) certified (the ITIL Certification is an asset) earned among peers in industry.
  • Demonstrates ability to work effectively on multiple programs within a fast paced high-tech customer service oriented environment that span across business units and with project teams and stakeholders that are in located in various geographical areas and with delivery teams offshore working in an outsourced model
  • Experience in Scaled Agile (SAFE)
  • Extensive experience with large Telco organizations and proven track record in managing large and complex Infrastructure programs. 
  • Highly developed analytic, interpersonal and communication skills to influence and engage colleagues, along with a broad understanding of the businesses they support.
  • Effective, well-developed customer service and facilitation skills with excellent organizational, interpersonal, project management and analytical skills required
  • Well-developed influence and negotiation skills to resolve distinct differences of opinion or approach and well-developed written and verbal communication skills, sufficient to convey or present factual and conceptual information on complex issues
  • Developed management/ leadership skills sufficient to lead/motivate and develop others.
  • Demonstrated strong vendor interaction and relationship management skills, especially with off-source resources
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 25%
Posting Category/Function: Project Management & Digital
Requisition ID: 222455
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Information Technology & Engineering 

Job Segment: Program Manager, Engineer, Network, Manager, Marketing Manager, Management, Engineering, Technology, Marketing

Location: Toronto, ON, CA

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