Sr Resale Analyst

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

The Resale team, part of Rogers Business Wholesale group, is looking for a Sr Resale Analyst. The position will report to Sr Manager, Resale and will be part of a high performing and dynamic team responsible for a large national government regulated resale portfolio. Successful candidate will develop and manage national reporting and data governance, execute monthly billing process for all Resale partners, respond to any customer escalations and provide product support for the resale portfolio.

What you'll be doing:

• Lead national portfolio reporting and analysis, supporting operational, regulatory and leadership data needs.

• Manage the budgetary and reporting process, track leading and lagging KPIs and market conditions, and update forecast on a monthly basis to develop a full view of the portfolio.

• Generate and issue invoices for external customers.

• Review and action billing inquiries.

• Follow up on issues and escalate with cross-functional billing partners including IT.

• Review and action accounts to ensure the best solution for the customer and the company is met.

• Effectively coordinate with internal customers on reporting activities and any issues that might surface.

• Develop and deliver technical training material for external customers.

• Validate invoice impacting changes following implementation of projects and releases.

• Effectively perform multi-tasking with a high level of accuracy and prioritize work activities in order to meet team targets.

• Coach and train analysts and newly hired team members.

What you will bring:

• Advanced knowledge of database query tools: SQL, PowerBI, Microsoft Access and Excel, including programing with VB Macros.

• A dynamic and proactive individual with a sense of urgency for resolution and ability to execute.

• Solid interpersonal, communication (both verbal and written) and negotiating skills including the ability to influence and persuade.

• Strong multi-tasking and decision making skills are required.

• Effective organizational skills with the ability to prioritize.

• Attention to details, solution-oriented approach to problem solving.

• Ability to work independently in a fast-paced, team-oriented environment.

• Ability to troubleshoot and analyze technical problems is an asset.

• Telecom experience preferred.

• Experience working in a regulated environment preferred.

• University education preferred.

What’s in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

  • Self-driven career development programs (E.g. MyPath program)

  • Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

  • Homewood employee & family assistance program

  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

  • Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

  • Work for an organization committed to environmental protection

  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 323082

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Rogers Business