Sr. Analyst, Vendor Performance

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we are looking for:

The Credit Operations Performance Analyst supports the management and optimization of 1st and 3rd Party collections performance across Wireless and Residential portfolios. Reporting to the Senior Manager, 1st & 3rd Party Vendor Management, this role leads performance analytics, forecasting, and insights that drive improved collection outcomes, vendor accountability, and customer segmentation. The role partners cross‑functionally with Credit Policy, Strategy, Finance, and Retention, acting as a subject matter expert in collections performance and forecasting. 

What you'll do:

• Analyze large, complex datasets to generate insight-driven recommendations that improve collection performance across live delinquent customer bases (Wireless and Residential).
• Own weekly, monthly, and annual tracking, analysis, and reporting of key collection performance metrics and scorecards.
• Deliver regular performance reporting, forecasts, and action plans to senior leaders and operational stakeholders.
• Conduct root-cause analysis to identify performance drivers, customer profiles, and segmentation opportunities.
• Translate business problems into analytical requirements; develop clear, executive-ready reports and presentations.
• Support projects and change initiatives related to vendor performance management and collections strategy.
• Produce ad-hoc analysis as required, responding to emerging business questions with speed and rigor.
• Define business requirements for system and infrastructure enhancements that enable improved performance measurement and forecasting.
• Act as a subject matter expert on Wireless and Residential collections performance, forecasting, and vendor management.

What you bring:

• Post-secondary degree or diploma (or equivalent experience) in Statistics, Mathematics, Business, or a related discipline.
• 3–5 years of progressive experience in performance analytics, forecasting, or business insights roles.
• Strong experience working with large datasets, including data mining, manipulation, and performance reporting.
• Strong analytical and problem-solving capability, with the ability to move from data to insight to action.
• Proven ability to clearly communicate technical concepts and analytical outcomes to business audiences at all levels.
• Experience with billing platforms such as V21, SGI, and Maestro (asset).
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Self-starter with a proactive mindset and strong follow-through, requiring minimal supervision.
• Flexible, adaptable, and comfortable operating in an environment of change

What's in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Call Centre Operations & Operations Support
Requisition ID: 329231

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  

Posting Notes:  Rogers Bank