Sr. Manager Chatr Delivery

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

Chatr Digital is scaling aggressive digital sales and adoption targets. We need a senior leader who can own the product strategy and delivery engine end to end—from roadmap and engineering practices to KPI definition, measurement, and continuous optimization—so we consistently hit targets across the full commerce funnel.

Location: We are open to hire for our Brampton or Toronto location.

What you'll do:

• Own end to end delivery
  • Accountable for delivery of features, enhancements, and projects across Chatr’s digital commerce experiences—from planning to launch, quality, and adoption.
  • Lead a hands on delivery cadence (intake → estimation → solutioning → build → test → release → post launch learning) with predictable, incremental value drops.
  • Provide high level solution options and estimates during project discovery; validate scope, dependencies, and release plans.
• Build a high performing engineering culture
  • Manage and coach a team of developers; set clear expectations, remove blockers, and grow talent.
  • Establish and enforce code quality, controls, and sustainability (branching strategy, code reviews, automated testing, CI/CD standards, secure coding).
  • Implement strong development culture and multi path delivery—simplified, consistent, reusable, efficient, and flexible solutions that enable parallel workstreams.
• Lead product strategy & KPI delivery
  • Own the product strategy for Chatr Digital—set objectives, prioritize roadmaps, and translate data insights into growth hypotheses and experiments.
  • Hit digital sales targets by driving the tactics that move KPIs (traffic quality, engagement, flow through, conversion, assisted to unassisted mix).
  • Manage the product lifecycle end to end: concept, delivery, early life care (ELC), incident/defect handling, and ongoing adoption optimization.
  • Ensure delivery is on time, on budget, and on strategy for the business line.
• Align stakeholders & vendors
  • Partner closely with Marketing and Pricing to solve critical business problems, sharpen value props/offers, and coordinate go to market.
  • Influence across Digital—recommend platform/process improvements and drive alignment on best practices (even with more senior stakeholders).
  • Own vendor partnerships: define deliverables, SLAs, and integration standards; ensure outcomes and accountability back to Rogers. 
  • Lead retrospectives and change adoption; inspire teams to adopt process improvements and governance updates.

What you bring:

• 5+ years in digital product management and/or technical delivery, with 3–5+ years leading engineering or cross functional delivery teams.
• Proven track record hitting commercial KPIs in eCommerce or telco; experience at experimentation, funnel analytics, and journey optimization.
• Knowledge of modern engineering practices (Git workflows, CI/CD, automated testing, observability, security-by-design).
• Strong solutioning and estimation skills; able to translate business outcomes into technical approaches and release plans.
• Executive ready communication and influence without authority across Product, Engineering, Marketing, Pricing, and Care.
• Experience managing vendors/partners and holding them to measurable outcomes.
   

What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Technology & Information Technology
Requisition ID: 331505

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology