Sr. Process Improvement Analyst

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

We are seeking a Senior Process Improvement Analyst to evaluate and optimize cash workflows across multiple systems. A major focus will be learning current processes, identifying gaps, and implementing improved workflows that increase accuracy, speed, and efficiency. Your work will help reduce reconciliation issues, unresolved cases, and customer inquiries.

What you'll do:
• Learn and document end-to-end payment workflows across V21, Supersystem, Maestro, AR2000, Naviga, Oracle Cloud, Source Cable, and Shaw.
• Identify inefficiencies, manual steps, and root causes of posting delays, errors, unapplied cash, and reconciliation challenges.
• Analyze cash flow from subledger to general ledger and identify process improvement opportunities to ensure accuracy and control.
• Observe workflows with Cash Applications, Payments & Research, Cash Accounting, and Collections to fully understand current-state operations.
• Evaluate Payment Research case management processes to identify drivers of case volume, delays, repeat issues, and customer friction; design and recommend process improvements to reduce case aging and increase resolution efficiency.
• Identify and select the best tools and methods to implement improved workflows and automate manual steps.
• Develop KPIs to measure accuracy, processing speed, research case performance, and team productivity.
• Build dashboards and reporting that give leadership clear visibility into operational performance and process improvement impacts.
• Contribute to improvements that reduce bad debt, aging, unapplied cash, and customer payment‑related inquiries.

What you'll bring:
• Strong understanding of cash processing across the listed systems.
• Experience with AR, cash application, payment posting, or payment research workflows.
• Knowledge of subledger-to-general-ledger impacts and reconciliation concepts.
• Strong reporting and analytical experience using Excel, VBA, Python, SQL, MS Access, MS Power Apps, Alteryx or similar tools.
• Ability to learn complex workflows quickly, identify improvement opportunities, and implement practical solutions.
• Demonstrates a strong sense of curiosity and the technical aptitude to quickly learn and explore new tools.

What's in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

•    Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
•    Company matching contributions to charities you support Growth & Development Opportunities:
•    Self-driven career development programs (E.g. MyPath program)
•    Rogers First: priority in applying to internal roles of interest

Wellness Programs:
•    Homewood employee & family assistance program
•    Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
•    Low or no-cost fitness membership

Our commitment to the environment and diversity:
•    Work for an organization committed to environmental protection
•    Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. ​

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 332860
 

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Corporate