Sr. Product Designer

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:
Reporting to the Senior Manager, Design System, Learn & Support, the Sr. Digital Product Designer will collaborate with product, UX, engineering, marketing, and digital analytics teams to create user-centered experiences for customer-facing and internal digital platforms, including responsive websites, mobile applications, and agent tools. From concept to execution, your work will ensure that every interaction reflects the Rogers brand, enhances customer journeys, and achieves measurable outcomes.

If you are a strategic thinker, problem-solver, and passionate advocate for user experience, this role is for you.

What you will do:

• Experience Design & Strategy:
  • Lead the design of user-first digital experiences that align with Rogers’ business objectives and design principles.
  • Develop UX deliverables, including site journeys, user flows, wireframes, information architectures, and functional specifications based on research, best practices, and business needs.
  • Advocate for accessible, responsive, and user-centered design, ensuring usability and compliance with AODA/WCAG standards.
  • Collaborate with cross-functional teams (product, UX, development, analytics, marketing) to design intuitive and engaging experiences.
• Design System Leadership & Optimization:
  • Contribute to the development and continuous improvement of Rogers’ design system, ensuring consistency and scalability across digital products.
  • Work closely with the Design Systems team to create reusable, high-quality components that adhere to accessibility standards and best practices.
  • Ensure design solutions align with brand, UX, and development guidelines while fostering innovation and efficiency.
• User Research & Performance Optimization:
  • In collaboration with the Personalization & Optimization team conduct usability testing, A/B testing, and multivariate testing to validate and refine designs.
  • Analyze data from heatmaps, usability studies, and analytics tools to optimize digital experiences.
  • Leverage user research and behavioral insights to drive data-informed design decisions.
• Project Management & Collaboration:
  • Partner with Product Owners, Tech Leads, and Channel Owners to help define strategic direction and customer experience improvements.
  • Manage UX initiatives from ideation through to implementation, ensuring a seamless transition from design to development.
  • Oversee design QA, ensuring the final product maintains design integrity and user experience goals.
• Innovation & Continuous Improvement:
  • Stay ahead of UX/UI trends, interaction patterns, and emerging technologies to keep Rogers’ digital experiences cutting-edge.
  • Experiment with new design techniques, interactive experiences, and innovative storytelling methods.
  • Promote a culture of design thinking, accessibility, and continuous learning within the Experience Design team.

What you will bring:

• Expertise in Figma is a must, with experience in design systems, component libraries, and cross-platform design.
• Hands-on experience with analytics tools (Google Analytics, Adobe Analytics) to measure and optimize content performance.
• Bachelor’s degree in marketing, Communications, Journalism, Design, or a related field.
• +3 years of experience in product design, with a strong foundation in UX architecture, UI design, wireframing, prototyping, and usability testing.
• +3 years of experience in UX architecture, designing for eCommerce platforms, mobile applications, and digital tools.
• Familiarity with content management systems (CMS) and work management tools (Jira, Trello, Asana, etc.).
• Proven ability to lead UX projects and mentor junior designers, with a strong sense of accountability and project ownership.
• Retail & Telecommunications Expertise: Experience in the retail and telecommunications industry is an asset, with an understanding of eCommerce and service journey analytics considered a bonus.
• Strong stakeholder management and communication skills, with the ability to confidently present and advocate for design decisions.
• Knowledge of responsive design principles, UX/UI best practices, and information architecture.

What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus 
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program 
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program 
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 319112

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology