Sr. Product Owner, Payments

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

 

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

 

 

 

The Billing and Payments Experience team is responsible for the overall billing and payments experience for our customers. This payments experience is a significant and important moment of truth for our customers, and represents a great opportunity for us to remove friction for our customers and enable us to become a world class operator

We are fast paced, disciplined, high performing team, with a strong culture that delivers significant business results

Your focus will be to lead build and execution of projects, we make mistakes together as a team and learn from them

You will develop as a product management professional, and your development is a priority on this team. Success will be driven by your ability to deliver new payment capabilities and processes that removes friction for our customers

Reporting to the Director, Product Management – Billing and Payment Experience the Sr. Product Owner, Payment Experience, is the domain expert for payments, drives product leadership and subject matter expertise. The successful candidate will translate customer & business needs into delivery and execution.
 

What you will be doing:
 

Lead the Payments Experience Product Delivery and Execution

  • Domain expert (customer product, platform capabilities)
  • Provides domain expertise and product knowledge to support the Sr. Product Manager with defining the product vision and future state roadmap
  • Actively prioritizes the product backlog with the Sr. Product Manger
  • Works alongside the Sr. Product Manager to develop and write user stories and requirements
  • Review user stories with technology teams for alignment and grooming of requirements
  • Execute project delivery activities such as writing use cases, defining acceptance criteria & test scenarios, etc.
  • Review and sign-off on solution design from all technology teams including Digital
  • Develop and contribute to a collaborative and results driven culture
  • Support core team meetings, lead cross functional meeting with project manager support and lead channel readiness activities with take to market manager support

 Insights and Analysis

  • Apply critical thinking and analysis to improve the Payment experience
  • Deliver successfully against project KPIs, time, scope, quality
  • Lead and manage post implementation reviews (PIRs)
  • Implement and share best practice initiatives across the Payments Experience team

 

What you bring:

  • 7 - 10 years of product management/design/improvement or business related experience
  • University degree in a business or related discipline (post graduate degree an asset)
  • Technical acumen (understands underlying technology)
  • Financial acumen (understands the KPIs they are responsible for)
  • Strong interpersonal and leadership skills with a proven ability to influence stakeholders
  • Proven ability to work effectively and independently on multiple simultaneous tasks within a fast-paced environment
  • Excellent facilitation skills, comfortable in preparing and facilitating meetings and workshops, not necessarily in own area of expertise
  • Strong written and oral communication skills to communicate effectively with cross-functional teams
  • Adept at using Microsoft Power Point, Excel
  • Excellent organizational and time management skills with a strong attention to detail
  • Adaptable to any given situation and a track record of using critical thinking to solve problems and uncover opportunities
  • Demonstrated passion in improving the customer experience
  • Excellent communication skills.

 

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.


Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

 

 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Product Management
Requisition ID: 251631
 
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Customer Experience

 

 

 

Location: 

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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