Sr. Technical Delivery Manager

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

You will lead the development and scaling of native mobile applications that solve complex challenges for our customers, using cutting-edge technologies including iOS and Android development frameworks. In this role, you'll focus on engineering innovative solutions that enhance our most widely used mobile apps: My Rogers & Fido My Account. You will drive both engineering strategy and execution, ensuring our mobile app development efforts meet the evolving needs of our customers and align with the company's broader goals.

What you'll do:

• Lead a team of Technical Delivery professionals responsible for delivering end-to-end solutions across mobile app technology, ensuring that all mobile tools meet high performance standards.
• Drive mobile app development initiatives across iOS and Android platforms to deliver high-quality digital experiences, empowering the Product team to take advantage of mobile app specific capabilities.
• Own the full stack from delivery to operations of mobile solutions, from backend infrastructure and APIs to frontend applications, ensuring seamless integration and a consistent user experience.
• Define strategy and roadmap for mobile app technology, ensuring alignment with business objectives, improving customer experience, and empowering users with innovative features.
• Collaborate with Web, AI and Agent Facing application teams to synchronize feature release, optimize costs for high re-use of developments across applications.
• Collaborate with cross-functional teams, including Product, Design, Data Science, and Operations, to integrate new features and continuously enhance both customer-facing and internal tools.
• Manage large-scale mobile projects from ideation through to execution, ensuring they are completed on time, within budget, and meet defined KPIs.
• Provide technical leadership and guidance to team members, ensuring the successful delivery of high-quality software solutions.
• Collaborate with project managers and stakeholders to define project requirements and ensure alignment with business goals.
• Oversee the overall project architecture and design, ensuring adherence to best practices and coding standards.
• Assign tasks and responsibilities among team members, fostering a collaborative and supportive environment.
• Conduct code reviews and identify and resolve technical issues and challenges that arise during the development process.
• Build cloud-native solutions using Platform-as-a-Service (PaaS) technologies to enhance scalability, performance, and operational efficiency for mobile systems.
• Lead foundational services development leveraging industry standards to ensure seamless integration across domain services, microservices, and experience layer services such as GraphQL, enabling flexibility and interoperability across platforms.
• Optimize engineering processes, improve monitoring capabilities, and leverage automation for cost efficiency and improved system performance across mobile technologies.
• Collaborate with frontline teams to gather feedback, ensuring mobile technology meets the needs of internal users and empowers them to deliver outstanding customer experiences.
• Stay ahead of mobile app trends and emerging technologies to ensure we are using the most effective tools to build competitive and innovative solutions.

What You Need to Succeed:

• Expertise in iOS and Android development frameworks, with a focus on native app development.
• Experience in digital engineering, managing and scaling engineering teams that develop mobile applications.
• Strong leadership in Agile environments, with a track record of managing engineering squads that deliver products quickly and efficiently.
• Experience with cloud-based platforms, microservices architecture, and DevOps methodologies.
• Strong foundation in building cloud-native applications using PaaS technologies and microservices, ensuring high scalability and performance.
• Deep knowledge of industry standards and how they can be applied to ensure seamless connectivity across domain services, microservices, and experience layer services like GraphQL.
• Exceptional ability to collaborate across product, data science, and operational teams to deliver integrated solutions that meet both business and technical requirements.
• Results-driven with a strong focus on KPIs, ensuring that engineering output is aligned with business outcomes and customer experience goals.
• Proficiency in optimization tools such as 5-why analysis, A/B testing, and performance benchmarking to continually improve products.
• Proven ability to present technical strategies and trade-offs to senior leadership, translating complex engineering topics into clear business value.
• Experience driving continuous improvement, ensuring that the engineering processes are efficient and solutions are optimized for performance and cost savings.
• Curiosity and creativity, with a willingness to explore new ideas and tackle complex problems with an open mind.

What you bring:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• 5+ years of experience leading mobile app development, with a focus on scaling technologies in a fast-paced, agile environment.
• Proven expertise in cloud platforms, mobile app development frameworks, and emerging technologies.
• A passion for digital transformation, with a demonstrated ability to deliver innovative solutions that enhance customer experience.

What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership.
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: None
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Digital & eCommerce
Requisition ID: 333084

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology