Sr. Developer - Conversational AI

Date: Sep 11, 2021

Come play a key role in building the future of Digital products for Rogers! Everyone wants to be part of a transformational team – and that’s exactly what we’re building. A team that innovates and a team that wins.


At Rogers we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and 5G Wireless team. Collectively, we touch 30-million of Canadians every month!


Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more at


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.


Are you up for the challenge and the fun?  If so, consider the following opportunity

Sr. Developer – Conversational AI


Who We Are:

We are Rogers Virtual Assistant & Chat team, we build industry-leading support products and services for Rogers customers. We are a unified organization with a common mission and revolutionary culture.


What You Will Do:

  • Work in a small team with Startup mentality to write high quality code
  • Recommend solutions by comparing advantages and disadvantages of different approaches
  • Collaborate with the development team, support, and business on day-to-day development requests and support
  • Prepare documentation and use case scenarios when required
  • Leads solution designs, documents architecture proposals and creates high-level design documents
  • Helps determine coding standards along with the senior development team and ensures consistent adoption by developers
  • Conducts code reviews, mentors and coaches the larger team, provides objective feedback to consultants and development partners to ensure proper execution of projects.
  • Proactively engage with all areas of the organization to identify interdependencies, mutually beneficial goals, and opportunities for improving Virtual Assistant & Chat.
  • Establish team metrics for measurement of engineering and performance and a consistent, regular process for assessment and improvement.
  • Relentlessly strive for a consistent and excellent development processes to deliver high quality software, in rapid iterations, for business partners in multiple teams.
  • Collaborative ability to elevate projects and ideas that are not your own.


What You Will Bring:

  • Bachelor’s degree in Computer Science, Engineering or any combination of education and experience, which would provide an equivalent background.
  • 8+ years of professional software development experience with web technologies/full stack
  • 3+ years of experience in Python
  • Experience in designing/developing user-centric conversation experiences involving chat/text, voice, vision, AR/VR on Windows or Linux platforms
  • Strong understanding of the NLP space and Voice based processing (Natural language Processing, understanding, sentiment analysis, Intent classification, dialogue flows, personality insight, Text to Speech, Speech to Text)
  • Prior knowledge and hands-on experience utilizing platforms like Microsoft Bot Framework, Amazon Lex, Google Dialogflow, Tensorflow, IBM Watson, AWS APIs, Rasa or other programs.
  • Experience in conceiving and delivering fantastic end-to-end cross-channel experiences with an appreciation of flow, context, micro-interactions, multi-modal possibilities, performance and tone for multiple customers
  • Solid understanding of conversational dialog systems, natural language processing (NLP) fundamentals, and machine learning.
  • Experience with ML and NLU frameworks in Python (ie. NumPy, PyTorch, Spacy, Huggingface etc.) and MLOps practices is highly preferred.
  • Experience building and deploying voice or text conversational flows.
  • Experience with RASA implementation an added advantage


Here’s what you can expect in return:

  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
  • A manager who deeply cares about your development and long-term career at Rogers
  • A team that trusts and wants to win together
  • Smart and accomplished colleagues who are focused on both the “what” and the “how” 
  • Your choice of hardware and software (iPhone or Android/Mac or PC etc.) 

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 1 Mount Pleasant (083) , Toronto , ON  

Travel Requirements: Up to 10%

Posting Category/Function: Digital  & eCommerce

Requisition ID: 232953


Together, we'll make more possible, and these six shared values guide and define our work:


  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.


Posting Notes:  Information Technology & Engineering  

Job Segment: Developer, Engineer, Network, Computer Science, Linux, Technology, Engineering

Location: Toronto, ON, CA Mississauga, ON, CA Brampton, ON, CA

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