Support Supervisor - Toronto Blue Jays

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.


At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!


Are you up for the challenge and the fun?  If so, consider the following opportunity!


POSITION: Support Supervisor

COMPANY: Toronto Blue Jays

LOCATION: Rogers Centre



The Toronto Blue Jays Organization is looking for individuals who have exceptional skills in customer service, leadership, and teamwork, and thrive in a fast-paced, high energy environment. Overseeing different teams based on need, this role is cross trained on managing varying event/game day roles including Usher and Gate Staff.


Support Supervisors are flexible, adaptable and customer service focused. They have the ability to efficiently problem solve, proactively react to employee and fan needs, and provide professional guidance to Usher or Gate Staff. Support Supervisors are responsible for the direction of the team they are managing at each event/game, ensuring fans are receiving a high level of customer service including, but not limited to, ensuring fans are admitted in a welcoming and secure manner and ensuring fans are being accurately, safely, and efficiently seated. They work collaboratively across a peer group to ensure consistent staff management.


This is a leadership role; supervisors are required to lead by example, embody our values and ensure their staff are similarly working to the highest standard.


Applicants must be available to work 85% of all non-baseball events scheduled in a calendar year, as well as 30% (or as needed) of regular season Toronto Blue Jays home games, including evenings, weekend and holidays as required. Support Supervisors will be expected to attend pre-event/game meetings 45-60 minutes prior to gates open for briefings.


This is a part-time contract position from February – December with the possibility of extension.



  • Lead and coach different teams to ensure customer-centric approach at all times
  • Assist in monitoring and proactively adjusting staffing levels based on the requirements each game
  • Assist in managing the attendance program including effectively addressing tardiness, absences and monitoring break times
  • Ensure company standards and policies are upheld, such as all alcohol management policies, emergency procedures, ticket/admission policies, media regulations at Rogers Centre, etc.
  • Stay on top of all game day activities, related events and initiatives throughout the stadium and communicate necessary information to staff in an effective manner
  • Lead pre-game/pre-event meetings with different teams and ensure all pre-game/pre-event inspections have been completed including making sure staff are equipped with essential tools and resources to be successful
  • Administrative duties include, but are not limited to, completing incident reports, deployment records and staff reviews
  • Ensure ongoing and open communication with management with regards to events that occur during each game/event as well as provide feedback to ensure ongoing improvements
  • Assist with recruitment, mentoring and professional development of different staffing teams
  • Actively communicates with other staff and departments before, during, and post-events/games




  • Demonstrated leadership skills including motivating and coaching teams
  • Exceptional customer service skills with a focus on creating positive fan experiences
  • Minimum 2 years in a customer service role
  • 1-2 years supervisor or leadership role experience an asset
  • Excellent problem solving, judgement and negotiation skills
  • Able to collaborate effectively at all levels in the organization
  • Excellent organization and time management skills
  • Ability to react quickly to confrontational situations and diffuse conflict
  • Strong interpersonal, verbal, and written communication skills
  • Available to work 85% of all non-baseball events scheduled in a calendar year
  • Available to work a minimum of 30%, or as needed, Blue Jays’ regular season scheduled home games
  • Ability to work in a busy, fast-paced environment while standing/walking/climbing stairs indoors/outdoors for 3-5 hour shifts
  • Successful candidate must be 18 year of age or older


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19 or undergo regular testing. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Toronto Blue Jays on a case by case basis.


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Part time

Shift: Variable

Length of Contract: 12 Months

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: None

Posting Category/Function: Baseball / Stadium Operations & Game Day Events

Requisition ID: 224731


Posting Notes:  Rogers Sports & Media





Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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