Technical Writer

Date: Aug 28, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Rogers is seeking a Technical writer to aid in the documentation and standardization of multiple digital systems. This unique role will help guide technical documentation across the department by building reusable and global standards that will affect every brand from Sportsnet to Citytv to 680 news.

 

What you will do...

  • Prepare and maintain documentation pertaining to programming, systems operation/ functionality, create data dictionary and end user documentation
  • Proficient at gathering informational needs of Business/Project team/subject matter experts and capture it in concise and accurate format
  • Provide new documentation and update existing documentation for new processes, procedures, and enhancements to produce deliverable in print, PDF and On-line formats
  • Ability to be cohesive, succinct, and clear in both their verbal and written communication
  • Work on multiple projects concurrently
  • Consistently meet deadlines
  • Demonstrate excellent cross-functional skills such as working with members of the Project Team including Subject Matter Experts, Business Analysts, Developers, and Testers

 

What you will bring...
Experience and Education Preferred:

  • Undergraduate degree
  • More than 5 years technical writing experience
  • Solid knowledge of Microsoft Office Suite of products
  • Proficient with the online and printed publishing technologies
  • Demonstrated ability to learn new tools and technologies
  • Understands moderate to complex systems and produces concise, well thought out user information
  • Effective presentation and interpersonal skills with clear, excellent written and verbal communication skills
  • Excellent listening skills with strong ability to understand business needs of clients
     

Here’s what you can expect in return...

  • Be surrounded and talk every day to the team that guides the future of brands every Canadian knows: Be it Sportsnet, CityTV, 680 News
  • Work with other people that value integrated teams, an agile development process,
  • scrums, source control, pull requests, automated testing, and data-driven decisions
  • A work location in the very heart of downtown Toronto; the Rogers corporate campus is located at Bloor and Jarvis mere steps from a TTC subway station
  • Your opinion matters! Building great websites at Rogers is a collaborative process that involves and values the input of every member of the team
  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
  • A manager who deeply cares about your development and long-term career at Rogers
  • A team that trusts and wants to win together
  • Smart and accomplished colleagues who are focused on both the “what” and the “how” 
  • Your choice of hardware and software (iPhone or Android/Mac or PC etc.) 

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently
 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Digital & Program Management
Requisition ID: 238895
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Digital Media 


Job Segment: Technical Writer, Program Manager, Testing, Technology, Management

Location: Toronto, ON, CA

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