Ticket Taker - Toronto Blue Jays

Date: Jul 16, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment. 

 

Because we believe connections unite us, possibilities fuel us, and moments define us. 

 

 

POSITION:      Ticket Taker

COMPANY:      Toronto Blue Jays

LOCATION:     Rogers Centre

 

 

SUMMARY


 

The Toronto Blue Jays Organization is seeking hard-working individuals with a dedication to customer service and a passion for enhancing the fan experience. This role requires a willingness to assist fans in a polite, friendly manner, strong interpersonal communication skills and ability to problem solve.

Ushering staff are primarily responsible for the correct seating and directions of fans according to their ticket, proactively monitor an assigned area for safety, and ensure fans are upholding the Fan Code Conduct allowing for all fans to have a positive experience.

Applicants must be available to work all 81 home games including evenings, weekends and holidays as required. Staff are expected to attend a pre-game meeting before gates open. Candidates should have some experience working with people in a customer-service capacity.

 

RESPONSIBILITIES:


 

  • Greet and assist all fans with a welcoming, friendly attitude
  • Checking each ticket completely, noting date, level, section, row and seat, at all times.
  • Direct or accompany, if possible, all fans to their correct seat
  • Monitor section and surrounding area for congestion, encouraging fans to continue moving through spaces
  • Receive and act on any fan complaints with a warm attitude and problem-solving approach
  • Monitor safety of all fans
  • Maintain an understanding of Rogers Centre policies and procedures, and act accordingly
  • Report any incident (major or minor) on an Incident Report Card and submit report to your supervisor
  • Ensuring fans are adhering to COVID-19 health and safety policies and procedures   

  • Be knowledgeable on the stadium cleaning protocols, assisting with sanitizing high touch areas and bringing larger cleanliness concerns to the attention of the facilities team   

  • Ensure application of WE CARE services principles in all interactions with fans  

  • Be a safety ambassador by following and enforcing all public health guidelines for the health and safety all Rogers Centre employees and fans

 

The Toronto Blue Jays will continue to follow guidelines from municipal, provincial, and federal public health authorities and will implement the most up to date measures for the safety of our employees and fans. These measures may be adjusted, but we anticipate that they will include physical distancing, face coverings, health screenings, and COVID-19-specific health and safety training. 

 

QUALIFICATIONS:


 

  • Excellent problem solving, judgment and negotiation skills
  • Strong ability to be assertive and influential
  • Excellent oral and written communication skills complimented with a friendly and professional manner
  • A commitment to service excellence and customer satisfaction
  • Solid team player with excellent interpersonal skills
  • You must be able and interested in supporting a team environment
  • Available to work all 81 home games including evenings, weekends and holidays as required.
  • Successful candidates must be 18 years of age or older

 

Schedule: Part time
Shift: Variable
Length of Contract: 5 Months
Work Location: 1 Blue Jays Way (210), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Baseball / Stadium Operations & Game Day Events
Requisition ID: 241582
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Media 


Job Segment: Part Time

Location: Toronto, ON, CA

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