Usher Supervisor - Toronto Blue Jays

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

 

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

 

Are you up for the challenge and the fun?  If so, consider the following opportunity!

 

POSITION: Usher Supervisor

COMPANY: Toronto Blue Jays

LOCATION: Rogers Centre

 

SUMMARY


The Toronto Blue Jays Organization is looking for individuals who have exceptional skills in customer service, leadership and teamwork and thrive in a fast-paced, high energy environment. The Usher Supervisor will manage a team of Ushers during all Blue Jays home games as well as work collaboratively across a peer group to ensure consistent staff management. They are also responsible for the overall direction of the Usher team, ensuring fans are receiving a high level of customer service including, but not limited to, ensuring fans are being accurately, safely and efficiently seated. This individual will have the ability to efficiently problem solve, proactively react to employee and fan needs, and provide professional guidance to all Usher staff.

 

This is a leadership role; supervisors are required to lead by example, embody our values and ensure their staff are similarly working to the highest standard.

 

Applicants must be available to work a minimum of 80% of all regular season home games, and 35% (or as needed) of any other events including evening, weekends and holidays as required. Usher Supervisors are also expected to arrive 45-60 minutes prior to gates open for briefings.

 

This is a part-time contract position from December to November with the possibility of extension.

 

RESPONSIBILITIES:


  • Lead and coach the Usher team to ensure customer-centric approach at all times
  • Assist in monitoring and proactively adjust staffing levels based on the requirements of each game
  • Assist in managing the attendance program including effectively addressing tardiness, absences and monitoring break times
  • Ensure company standards and policies are upheld i.e. all alcohol management policies, emergency procedures, ticket/admission policies, media regulations at Rogers Centre, etc.
  • Stay on top of all game day activities, related events and initiatives throughout the stadium and communicate necessary information to staff in an effective manner
  • Lead pre-game meetings with Usher team and ensure all pre-game inspections have been completed including making sure staff are equipped with essential tools and resources to be successful
  • Administrative duties include, but are not limited to, completing incident reports, deployment records and staff reviews
  • Ensure ongoing and open communication with management with regards to events that occur during each game/homestand as well as provide feedback to ensure ongoing improvements
  • Assist with recruitment, mentoring and professional development of Usher team
  • Actively communicates with other staff and departments before, during and post-games
  • Enforce and oversee all COVID best practices in accordance with Rogers Centre policies
     
     
     
     
     
    QUALIFICATIONS:
  • Demonstrated leadership skills including motivating and coaching teams
  • Exceptional customer service skills with a focus on creating positive fan experiences
  • Minimum 2 years in a customer service role
  • 1-2 years supervisor or leadership role experience an asset
  • Excellent problem solving, judgement and negotiation skills
  • Able to collaborate effectively at all levels in the organization
  • Excellent organizational and time management skills
  • Ability to react quickly to confrontational situations and diffuse conflict
  • Strong interpersonal, verbal, and written communication skills
  • Available to work 80% of all regular season home games and 30%, or as needed, of any other
  • Flexibility around availability on evenings and weekends prior to the start of the baseball season for hiring and training
  • Ability to work in a busy, fast-paced environment while standing/walking/climbing stairs indoors for 3-5 hours
  • Successful candidates must be 18 years of older

 

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19 or undergo regular testing. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Toronto Blue Jays on a case by case basis.

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.


Schedule: Part time

Shift: Variable

Length of Contract: 12 Months

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: None

Posting Category/Function: Baseball / Stadium Operations & Game Day Events

Requisition ID: 253459

 

Posting Notes:  Rogers Sports & Media

 

 

 

Location: 

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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