National Account Manager

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

As our National Account Representative for Partner Retail Sales, reporting to the Director, your role within Rogers will be to support the Account Management team to build strong and collaborative relationships with our Retail Partners. This is a key account support role in a fast paced environment that balances supporting execution of account programs, gathering market intelligence for effective decision making, and acting as our Retail Partner’s prime for operational and account maintenance support.

National Account Reps spend approximately 50% of their time on administrative tasks such as Invoice processing and sales reporting. The balance of time is spent working collaboratively with our retailers, Account Management group and Field teams.

We are looking for an individual who thrives in a fast paced work environment. Are you passionate for ensuring our customers get the best experience possible in our Retail Partners? Are you a self starter that is comfortable working independently? Are you obsessively organized to ensure you never miss a deadline or lose track of a task? If so, these are the skills we think you will need to be successful in this role:

Responsibilities

·       Enter, Track and Validate all retailer invoices and payables.

·       Run regular and ad hoc reports to track sales performance.

·       Condense and present reporting to identify insights and trends that warrant action or further investigation.

·       Liaise with retailers on training programs and plan annual training tours/events.

·       Manage product launch details – demo units, hardware specifications, shipping requirements etc.

·       Set/support in store merchandising plans and work with Field Team to support/audit execution.

·       Meet or exceed monthly/quarterly sales and performance objectives for Rogers/Fido/Chatr Wireless

·       Assist in designing and developing promotions to maximize Rogers/Fido Wireless’s market share within assigned accounts

·       Resolve exceptional customer issues and concerns pertaining to Rogers/Fido/Chatr Wireless.

·       Maintain and improve existing relationships with Head Office and Retail Sales staff.

·       Gather competitive information.

·       Provide reports on Rogers/Fido Wireless activity, inventory, issues, and competitive activity.

·       Other duties as assigned.

Qualifications

·       2-4 years’ experience in a sales environment. Ideally, either working within or supporting a National Retailer.

·       Strong MS Office skills -> Advanced Excel experience preferred (Pivot Tables etc.)

·       Attention to detail and comfort managing a variety of daily and weekly deliverables - small and large.

·       Strong training ability coupled with well-developed presentation skills.

·       Strong interpersonal, communications, and time management skills.

·       Community College/University education with Business or Marketing preferred.

·       Valid BC driver’s license required.

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: Rogers Tower 1067 West Cordova Street (7854), Vancouver, BC
Travel Requirements: Up to 25%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract  
Posting Category/Function: Sales & Account Management
Requisition ID: 340168

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Retail