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Sales Support Supervisor

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.


Rogers Sports & Media is seeking a Sales Support Supervisor to manage the BC coordinator team. Overseeing the regional sales support staff across BC, the position will lead the team and develop a singular sales support solution for the Vancouver, Fraser Valley, Victoria, and Whistler/Squamish sales offices. The position will report directly to the GSM (Director) Rogers Media BC. 


What you will do:

  • Manage a local/regional BC sales support staff

  • Assist in day-to-day coordinator work and training when necessary, including but not limited to Salesforce, S4M, Wide Orbit, Operative etc.

  • Streamline workflows and suggest priority areas

  • Activate policies and procedures to be executed by all sales coordinators across the region

  • Develop sales support staff through on-going development plans and regular performance reviews

  • Assess coordinator skills and in-market demands and build a plan to ensure all coordinators can alleviate administrative requirements from the sales team

  • Provide administrative assistance/executive assistance as needed to the BC Director of Sales and Market Sales Managers

  • Liaise with all functional workgroups including but not limited to, BC&I, production/creative, traffic, credit/AR, Salesforce and digital teams

  • Ongoing formalized and consistent team communication and coordination of work

  • Regular formal meetings with coordinators

  • Consistent communication to sales and management teams on any updates and requirements for the RSM Marketplace, Salesforce, order systems etc.

  • Provoke thought leadership amongst the sales coordinators

  • Assist in the retention and growth of advertising revenue across multiple media platforms including television, radio and digital and OOH

  • Ensure the coordinator team is equipped to build professional, consistent, creative, and high-level PowerPoint Presentations

  • Ensure the team is aligned on the processes regarding handling of all discrepancies/credit procedures and reporting of all to clients/account team

  • Provide proficient and timely service to internal and external customers

  • Oversee the management and updating of the client database

  • Oversee and ensure the preparation of media kits and update sales materials as required

  • Oversee or prepare weekly sales reports

  • Respond to agency & client calls/requests

  • Track and process invoices and expenses

  • Other duties as required

  • Operate within the Rogers Sports & Media sales guidelines and uphold Rogers values.      

  • Assist with event planning and ticket distribution                                                                             


What you will bring:

  • Curiosity and drive for constant learning

  • A keen eye for detail and the ability to anticipate needs

  • Strong organizational skills with the ability to prioritize in a fast- paced sales environment.

  • Creative problem solver

  • Solid understanding of business professionalism and the ability to work in a collaborative team environment.

  • Excellent communication and interpersonal skills.

  • Self-motivator

  • Self-sufficient, disciplined, enthusiastic, and a positive can-do attitude.

  • High proficiency in MS Office - PowerPoint, Excel, Outlook Advanced usage required, ability to build high level sales decks in PowerPoint, macro creation and beyond in excel is a must

  • Experience in Salesforce and S4M is required; Wide Orbit, and/or Operative a benefit.

  • We will consider transferable skills to be an asset, so if you are missing any of the requirements you are encouraged to still apply as applicants will be measure based on a full range of skillsets


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 2440 Ash St (094), Vancouver, BC
Travel Requirements: No Selection
Posting Category/Function: Sales & Account Support
Requisition ID: 278424


At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  


Successful candidates will be required to complete a background check as part of the hiring process.
Posting Notes:  Rogers Sports & Media





Vancouver, BC, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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