Technical Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

Competitive salary & annual bonus.

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

Discounts:

• Relish up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

Paid time off for volunteering

• Company matching contributions to charities you support

Growth & Development Opportunities:

• Self-driven career development programs (E.g. MyPath program) o Rogers First: priority in applying to internal roles of interest

Wellness Programs:

• Homewood employee & family assistance program

• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions o Low or no-cost fitness membership with access to virtual classes

Our commitment to the environment and diversity:

•  Work for an organization committed to environmental protection o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

What you’ll do

• Maintain in-house software applications and online tools that support Network Operations’ core business functions.

• Support internal processes and implement change requirements, as necessary.

• Solve problems related to the day-to-day running of various in-house applications and tools. 

• Provide timely responses and resolutions.

• Support users of in-house applications: Power BI, Power Apps, MS-Office, SharePoint, and various reporting tools.

• Configure and administer application servers and database servers.

• Create and maintain technical user documentation for in-house applications and tools.

• Research and recommend use of new information management technologies, as and when required.

• Conceptualize, develop, test, roll out and maintain efficient, stable, and reliable applications and tools, which facilitate accurate data capture, data management, analysis, and customized reporting.

• Lead process improvement initiatives related to project tracking, planning, data collection, and operational spares dimensioning and management.

• Interface with various stakeholders assessing and documenting tool and process requirements.

• Perform other administrative support or backup roles, as and when required to support departmental or business priorities.

What you bring

Education:

• Software Development - Industry Certification(s), Diploma, Degree, or equivalent experience.

Experience:

• 5 years experience with application and database management including: analysis, architecture, design, development, testing, rollout, maintenance, documentation, user training, and user support.

• 2 years experience in database migration to SQL Server.

• Microsoft Windows and MS-Office: Advanced user, able to support Excel and Access

• Web application development with Visual Studio: ASP.net, Web Forms, Visual Basic, HTML, CSS, JavaScript, T-SQL, Bootstrap and AJAX Toolkit.

• Microsoft Servers: configuration, administration, troubleshooting and maintenance of Windows Server, IIS, and SQL Server. Scripting experience with (Batch, WSH, or PowerShell) required.

• Power Apps Applications and SharePoint Sites: admin, development, maintenance, and support

• Systems integration experience.

• Reporting tools:  Excel pivots and charts, Business Objects and Power BI.

• Documentation: Word, PowerPoint, Adobe Acrobat, Visio, SharePoint

• Able to work independently.

• A strong aptitude for problem solving, and the ability to take a logical route to the source of an error.

• Excellent written skills with the ability to document and explain business processes and solution designs.

• Excellent communication skills with the ability to present technical details to a non-technical audience.

• The ability to understand and learn current and new business processes and practices.

• Previous experience working in a wireless telecom environment is an asset.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Rogers Tower 1067 West Cordova Street (7854), Vancouver, BC 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Database Development
Requisition ID: 322580

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology